Refund policy
DK Home Terms and Conditions
Thank you for choosing DK Home for your furniture needs. We strive to offer high-quality products and exceptional service. To ensure clarity and transparency, we’ve outlined our return policy below. Please review this policy carefully before completing your purchase.
1. All Sales Are Final
• At DK Home, all sales are final once an order has been placed. This policy applies to all purchases made in-store and online. We are unable to process returns, exchanges, or cancellations for any reason, including changes of mind, incorrect measurements, or preference adjustments.
• Please ensure all order details, including dimensions, colors, and materials, are correct prior to completing your purchase. Our team is available to assist with any questions to help you make an informed decision.
2. Manufacturer’s Warranty for New Items
• All new furniture items purchased from DK Home include a standard one-year manufacturer’s warranty, covering defects in materials and workmanship. Mattresses and select other items may have a longer warranty period.
• Warranty claims apply only to manufacturing defects and do not cover the following:
• Normal wear and tear.
• Damage caused by misuse, neglect, or improper assembly/installation.
• Variations in color, grain, or texture of natural materials like wood or leather.
• To initiate a warranty claim, please contact us with your proof of purchase and detailed photographs of the defect. We will also need a photograph of the model/serial number on your item(s) as well. Our team will guide you through the warranty process and liaise with the manufacturer on your behalf.
3. Liquidated Items
• Liquidated items are sold “as is” and do not come with a warranty. These items are heavily discounted due to potential cosmetic imperfections, discontinued styles, or other factors.
• We recommend carefully inspecting liquidated items before purchase, as no returns, exchanges, or repairs will be accepted or provided for these items.
4. Order Arrival Time Frame
• DK Home aims to fulfill orders as quickly as possible.
• In-Stock Items: Most in-stock items typically take 1–2 weeks to arrive at our store.
• Customers will be notified as soon as their item is scheduled to arrive and will receive updates on any changes to the delivery timeline.
• Delays: Occasionally, delays may occur due to circumstances outside of our control, such as shipping carrier disruptions, supply chain issues, or adverse weather conditions. While we do our best to avoid these situations, we appreciate your patience and understanding should delays arise.
5. Delivery and Inspection
• At the time of delivery, it is essential to inspect your items thoroughly. If there is any visible damage or defect:
• New Items: Please notify our delivery team immediately and document the issue with photographs. Contact us within 48 hours of delivery to report the damage and initiate a resolution.
• Liquidated Items: As these items are sold “as is,” we are unable to address damage claims after the item leaves our store or warehouse.
• If damage occurs during transit, we will work with you and the delivery provider to resolve the issue.
6. Customer Responsibility
• As a customer, you are responsible for the following:
• Verifying that the furniture will fit through your doorways, hallways, and other access points before purchase.
• Measuring your space accurately to ensure the items meet your needs.
• Ensuring the proper care and maintenance of your furniture to preserve its condition.
7. Limitations of Liability
• DK Home is not responsible for damage caused by improper use, assembly, or failure to follow care instructions. Any third-party modifications to furniture will void the manufacturer’s warranty.
8. Final Sale Terms
• Once your order is placed, it cannot be canceled, returned, or exchanged. This policy helps us maintain efficient operations and offer competitive pricing for all our customers.
9. Contact Us
• If you have questions or need assistance, our team is happy to help. Please contact us at:
• Phone: 317-623-4102
• Email: info@mydkhome.com
• Address: 951 West Morris Street, Suite A, Indianapolis, IN 46285
Thank you for your understanding and for choosing DK Home. We are committed to ensuring you enjoy your furniture for years to come!